Frequently Asked Questions
Yes, our pool gate hardware is tested to and complies with the Australian Standards. Contact us on +1 877 778 7559 or at firstname.lastname@example.org for a copy of our Product Technical Statement.
You will need to take the latch to a locksmith prior to installing or arrange for a service call from a locksmith.
In most circumstances, we can supply replacement keys. We will need to know when the latch was produced (by checking the production date on the back of the latch). If this is not possible, an approximate purchase date should be enough. However the only product we can not supply a replacement key for are any Viper latches that are ‘ Individually Keyed’. If you have lost the key for one of these, we can supply a replacement barrel & 2 keys.
Petroleum-based lubricants, such as WD40, cannot be used on the polymer components of our hardware as it can cause deterioration of the polymer over time. Please contact us if our products are binding/not operating smoothly.
If you have purchased our adjustable tension hinges you simply use the allen key tool supplied with the hinges. You may have to remove the rubber protection cap first, this will pull straight out. To increase the tension use the hexagonal end of allen key turning CLOCKWISE. From the neutral position, you can increase the hinge tension 4 times. Each increase will be felt and you will also hear a pronounced click.
NOTE: All Safetech adjustable tension hinges are ONLY designed to turn clockwise and each hinge can be set to different tension levels. To return back to the neutral position, simply insert the other end of the allen key into the centre of the same hexagonal slot of the hinge and press down. If you have misplaced your adjustment tool, we can supply a replacement.
If you have purchased a fixed tension hinge these will need to be replaced, it is a fixed spring that cannot be adjusted.
All of the Safetech Hardware retailed packaged adjustable tensioned pool gate hinges are supplied with 1 safety cone/cap per pair.
NOTE: only applies to the adjustable tension hinges as the fixed spring, pool gate hinges do not require them. If you require a replacement cap please contact us.
The holding & closing weights quoted are for a pair of hinges.
The gate needs to be supported whilst attaching the hinges to the post. They are not designed to carry the weight of the gate until both hinges are attached.
No, as they can only open 90 degrees.
No, the closing weight is the maximum weight the gate can be for the spring to self-close the gate. The holding capacity is the weight of the gate that is not using any force from the spring to close it.
The body of the top pull latch has markers to help you to align the striker with the latch body correctly. Please ensure the marker on the latch body aligns with the marker on the striker bracket to ensure the magnet is in the ideal position. Please remember to test your gate after installation to ensure it is locking in place securely.
There are a couple of reasons why this may happen, and both are down to incorrect installation of your latch. If you are experiencing this, please refer to our installation instructions or Safetech technical support for assistance.